Join Us in Making a Difference: Careers at ReFocus Eye Health

Job Type: Fulltime, In person

Locations Available: Danbury, CT; Hamden, CT; Stamford, CT; Hatboro, PA; North Wales, PA; Philadelphia, PA; South Kingstown, RI

Imagine being the welcoming face of our clinic, the first point of contact for our patients. You'll greet visitors with a warm smile, assist with appointment scheduling, and be a reassuring presence for those seeking eye care. We're looking for a multitasking maestro who can handle phone calls, inquiries, and appointments with ease. Knowledge of eye care is a plus, but a willingness to learn and a passion for helping others is a must. In this role, you'll turn complex medical jargon into clear, comforting language. Your calm and caring demeanor will transform our waiting room into a haven of serenity. If you are excited about making a difference in people's lives and being part of a team dedicated to improving vision, we want to hear from you. Join us in the journey to better vision and become a vital part of the ReFocus Eye Health family.

Essential Job Responsibilities:

• Provide reception assistance (i.e. greeting patients, answering calls, directing calls, etc)
• Schedule patient appointments/followup visits
• Call patients to remind them of upcoming appointments
• Responsible for patient checkin/checkout
• Answer all patient questions to ensure full patient understanding
• Receive and maintain all necessary patient files as well as make sure they are organized/up to date
• Maintain patient confidence and protect operations by keeping information confidential
• Manage schedules, rescheduling, and cancellations
• Obtain insurance information and verify eligibility
• Properly communicate patient arrival to the technician
• Effectively manage and direct patient flow
• Maintain a clean workspace (disinfect/sanitize as required)
• Collect necessary patient paperwork and information upon arrival
• Check referrals prior to the appointment
• Collect CoPayments
• Perform assistance to physicians, supervisors, and clinical staff

Qualifications & Requirements

• Reliable
• Ability to work well with others ·
• Excellent communication skills
• Data entry and basic typing skills
• Ability to work in a fast paced environment
• Excellent customer service skills
• Proven experience in a similar administrative position
• Ability to master clinical terminology, regulations, and medical office procedures

Preferred: · Prior ophthalmology/optometry and/or EMR experience

Job Type: Fulltime, In person

Locations Available: Hamden, CT; Danbury, CT; Meriden/Bloomfield, CT; Westport, CT; Marlton, NJ; Bethlehem, PA; Collegeville, PA; Hatboro, PA; Philadelphia, PA; South Kingstown, RI.

Do you want to work with cutting edge technology at the forefront of eye care? Your precision and expertise will contribute to the diagnosis and treatment of various eye conditions, making a real impact on the quality of life of our patients.
As an Ophthalmic Technician, you'll play a crucial role in patient care. Your responsibilities will include assisting with eye exams, conducting diagnostic tests, and helping doctors with procedures. We're looking for someone detail oriented, compassionate, and eager to learn

Duties:

Perform medical coding and billing tasks using Epic software
Utilize knowledge of retail math and systems to accurately process transactions
Provide exceptional customer service to patients, ensuring a positive experience
Maintain and update medical records, ensuring accuracy and confidentiality
Assist with front desk duties, including scheduling appointments and answering phone calls

Requirements:

Previous experience in medical coding and billing is preferred
Familiarity with Epic software is a plus
Knowledge of pediatric medical terminology and procedures is desirable
Strong retail sales skills, including the ability to upsell and cross sell products/services
Excellent communication and interpersonal skills
Attention to detail and ability to multitask in a fast paced environment

Note: This job description is intended to provide a general overview of the position Duties and responsibilities may be subject to change based on organizational needs

Salary: $17.53 $21.11 per hour

Job Type: Fulltime, in person

Locations Available: Stamford, CT

Are you a seasoned professional with a passion for healthcare administration? Take the helm as the Practice Administrator for an esteemed ophthalmology practice!

In this pivotal role, you'll have the opportunity to make a real impact on the organization and contribute to the wellbeing of our patients. As practice administrator, you'll be the driving force behind the smooth operation of our practice Imagine overseeing the daily operations, managing staff, and ensuring exceptional patient experiences. Your expertise in healthcare administration will be the backbone of our success.

As the Practice Administrator, you'll wear many hats, from financial management and strategic planning to compliance and quality assurance. Your leadership will guide our team to provide the highest standard of eye care.

If you're ready to take on a leadership role in a dynamic and fulfilling healthcare environment, join us in our mission to provide top tier ophthalmological care. Your journey to making a difference in the world of eye care begins here.

Primary Responsibilities:

• Oversee the daily office operation
• Address staff issues and ensure compliance with company and regulatory policies, procedures, and practice standards
• Establish rotation and allocation of staff to ensure effective patient care
• Serve as point person for patient inquiries and complaints and ensure resolution
• Oversee new position management, job descriptions, interviews, onboarding, and employee reviews
• Provide leadership, counseling/mentoring, and motivation to ensure a high level of employee engagement
• Process improvement – look for methods to improve processes that have a positive impact on budgets, productivity, and quality of service
• Business Planning – Develop a business plan in conjunction with the Operations Team and Medical Director; Make recommendations for implementation including timelines
• Monitor major equipment needs for current and future service lines, associated software, and maintenance
• Monitor compliance issues, track, report, and address compliance issues through the corporate compliance officer, and report quarterly compliance reports
• Manage IT/EMR system and the hardware/software needs of the clinic
• Ensure accuracy of scheduling
• Oversee office and medical supply purchases and capital needs requests
• Collaborate with other departments including Marketing, Human Resources, Billing, and Call Center
• Serve as subject matter expert to positively contribute to operations meetings, compliance, workplace safety, and other projects

Required Knowledge, Skills, and Abilities:

• Ability to multitask with a high degree of organization and attention to detail
• Strong customer service skills
• Ability to resolve issues, build working relationships, and clerical staff training
• Strong interpersonal, oral, and written communication skills
• High level of organizational skills
• Proficient in EMR/PM (ModMed and/or Nextech preferred) and Windows Based software (ex Word, Excel)
• Able and willing to travel between locations

Education and Experience:

• Proven record (5+ years) of successful management of staff preferably within the healthcare industry and/or combination of comparable education (Master’s Degree in related field)
• Multi Clinical management experience preferred
• A valid driver’s license required

We are a forward-thinking, innovative network of world class ophthalmologists and optometrists. We are united with one common goal—to deliver the best comprehensive eye care to patients of all ages. Because eye health extends well beyond vision correction, we are committed to also helping patients manage acute and chronic eye conditions and offer surgical options as needed. We strive to make the patient experience exceptional. Our main objectives are convenience, comfort, and delivering a positive patient experience.

We offer an excellent benefit package including a generous PTO program, 401k with a 4% company match, Medical, Dental, and Vision insurance, Company STD, LTD, and Life insurance.

Salary: $105,000 - $110,000 per year

Benefits:

• 401(k)
• Dental Insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

8 hour shift, Monday to Friday
Work Location: In person

Job Type: Fulltime, in person

Locations Available: Hamden, CT; Meriden/Bloomfield, CT; Hatboro, PA; 

As a Surgical Coordinator, you'll have the opportunity to work closely with our skilled surgical team and contribute to the success of complex procedures. Your meticulous planning and organizational skills will be the driving force behind our surgical excellence. In this critical role, you'll be the linchpin that ensures the seamless flow of surgical procedures. Key functions include scheduling surgeries, coordinating with medical staff, and providing support to patients throughout their surgical journey.

Responsibilities:

• Coordinate and schedule surgical procedures for patients
• Liaise with patients, physicians, and other healthcare professionals to ensure a smooth scheduling process
• Manage phone systems and handle incoming calls related to surgical scheduling
• Obtain necessary patient information and ensure accurate documentation
• Collaborate with the surgical team to ensure all necessary resources are available for each procedure
• Provide support and assistance to patients throughout the surgical process
• Maintain confidentiality and adhere to HIPAA regulations

Qualifications:

• Previous experience in a healthcare setting, preferably in surgical scheduling or coordination
• Knowledge of medical terminology and procedures related to surgery
• Excellent communication skills, both verbal and written
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficient in using computer systems and electronic medical records
• Familiarity with insurance verification processes is a plus
• Ability to remain calm under pressure and handle difficult situations with professionalism

This position requires a high level of accuracy, attention to detail, and the ability to work well in a fast-paced environment. The Surgical Coordinator plays a crucial role in ensuring that surgical procedures are scheduled efficiently and that patients receive the care they need. If you are a motivated individual with excellent organizational skills and a passion for providing exceptional patient care, we encourage you to apply.

Job Type: Fulltime, in person

Locations Available: Providence, RI

As an Ophthalmic Scribe, you'll be an integral part of our eye care practice. You will be responsible for accompanying the Physician into the exam room and accurately documenting the patient-provider encounter. The primary goal is to increase the efficiency and productivity of the physician you will be working for. Our ideal candidate will be a compassionate, detail-oriented team player with great organizational skills. If you have proven experience as a Scribe and a desire to grow in a friendly practice, then we’d like to meet you! This role offers a unique opportunity to gain firsthand experience in ophthalmology and make a meaningful impact on patient eye health.

As an Ophthalmic Scribe, your responsibilities will include:

• Accurately and thoroughly document medical visits as they are being performed by the physician.
• Take notes during the patient visits and document them in the EMR system
• Work with the Physician to complete and submit medical records
• Perform basic ocular screening and patient history
• Assist in the efficient flow of patients through sequence and evaluation
• Review with the patient, written instructions as indicated by the physician
• Perform clinical and administrative duties as directed

Qualifications

• High school diploma or equivalent (some college coursework in a related field is a plus)
• Strong attention to detail and excellent organizational skills
• Excellent written and verbal communication skills
• Basic knowledge of medical terminology
• Proficiency in using electronic medical records (EMR) systems
• Ability to work collaboratively in a fast-paced clinical environment
• Eagerness to learn and adapt to new technologies and medical procedures
• Compassionate and patient-focused with a genuine interest in ophthalmology

Join our team as an Ophthalmic Scribe and embark on a fulfilling career in the fascinating world of eye care. Your meticulous documentation and support will be instrumental in delivering exceptional patient care and contributing to the success of our practice.